Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how paldohub ("we," "us," or "our"), the operator of the online gaming platform at paldohub.org, collects, processes, stores, and protects the personal information of its registered players and website visitors ("you" or "User") in the Philippines.

paldohub is committed to safeguarding your privacy in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC). By registering on or using the paldohub platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

paldohub collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from third-party service providers where necessary for verification and payment processing.

2.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, nationality, and gender.
• Contact Data: Email address, mobile number, and residential address (city, province, ZIP code).
• Verification Data: Government-issued ID (e.g., Philippine passport, UMID, SSS ID, driver's license), selfie or liveness check images submitted during KYC verification.
• Financial Data: GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank, UnionBank), and transaction history on paldohub.
• Account Credentials: Username and encrypted password (paldohub never stores passwords in plain text).
• Communications: Messages sent to paldohub customer support via live chat or email.

2.2 Data Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, games played, session duration, click patterns, and navigation paths within paldohub.
• Transaction Data: Deposit and withdrawal amounts, timestamps, payment method used, and game wagering history.
• Location Data: General geographic location derived from your IP address, used to verify jurisdictional eligibility.
• Cookie Data: Session cookies, preference cookies, and analytics cookies as described in Section 6.

2.3 Data from Third Parties

paldohub may receive personal data about you from third-party identity verification providers, payment processors (such as GCash and PayMaya), fraud detection services, and game software providers. This data is used solely to verify your identity, process transactions, and maintain platform integrity.

3. How We Use Your Personal Data

paldohub uses your personal data only for legitimate, specified purposes. The table below summarizes the primary purposes for which your data is processed:

paldohub will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for processing.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, paldohub processes your personal data on the following legal grounds:

• Consent: Where you have given clear, informed, and freely given consent — for example, when opting in to receive promotional emails or SMS notifications from paldohub.
• Contract Performance: Where processing is necessary to fulfill our obligations under the paldohub Terms & Conditions, including account management, game access, and payment processing.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering (AMLA) requirements, KYC obligations, and gaming regulatory requirements.
• Legitimate Interest: Where processing is necessary for paldohub's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and freedoms.

5. Data Sharing & Disclosure

5.1 Service Providers

paldohub shares personal data with carefully selected third-party service providers who assist in operating the platform. These include identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game software suppliers, cloud hosting providers, and customer support tools. All service providers are contractually bound to process your data only on paldohub's instructions and in compliance with the DPA.

5.2 Regulatory and Legal Disclosure

paldohub may disclose your personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies where required by law — including but not limited to the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and gaming regulators. Such disclosures are made only to the extent required by applicable law.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of paldohub's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

5.4 No Sale of Personal Data

paldohub does not sell, rent, lease, or otherwise commercially exploit your personal data to third parties for their own marketing or commercial purposes. This is an absolute commitment.

6. Cookies & Tracking Technologies

paldohub uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data that helps us improve our services.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core functionality.
• Performance & Analytics Cookies: Used to understand how players interact with paldohub — which games are most popular, how long sessions last, and where users encounter issues. This data is aggregated and anonymized.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options to personalize your paldohub experience.
• Marketing Cookies: Used only with your explicit consent to deliver relevant promotional content within the paldohub platform. paldohub does not use third-party advertising networks.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will affect your ability to log in and use paldohub normally.

7. Data Retention

paldohub retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active paldohub account, plus five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• KYC Documents: Retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, whichever comes first.

Upon expiry of the applicable retention period, paldohub will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Data Security

paldohub implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and paldohub servers.
• AES-256 encryption for sensitive data stored at rest, including financial account details and government ID numbers.
• Bcrypt hashing for all account passwords — paldohub never stores passwords in plain text.
• Multi-factor authentication (MFA) options for player accounts.
• Regular penetration testing and security audits conducted by independent third-party security firms.
• Role-based access controls ensuring that paldohub staff can only access personal data necessary for their specific job function.
• 24/7 security monitoring and automated anomaly detection systems.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by paldohub. To exercise any of these rights, contact our Data Protection Officer using the details in Section 13.

paldohub will respond to all verified data rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notice to you.

10. Children's Privacy

paldohub is strictly an adult gaming platform. In accordance with Philippine gaming regulations, you must be at least 21 years of age to register and use paldohub. The platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21.

If paldohub becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed. Any deposits made by a minor will be returned to the originating payment method after verification, net of any applicable processing fees.

If you are a parent or guardian and believe your child has registered on paldohub, please contact our support team immediately using the contact details in Section 13.

11. Third-Party Services & Links

The paldohub platform integrates with third-party service providers to deliver certain features, including game content from licensed software providers, payment processing through GCash, PayMaya, and Philippine banking partners, and identity verification services. While paldohub carefully vets all third-party partners, we are not responsible for the privacy practices of these external services.

paldohub does not embed third-party advertising networks, social media tracking pixels, or external analytics platforms that would transmit your personal data to parties unrelated to the operation of paldohub. Any third-party integrations present on the platform are strictly operational in nature.

All third-party service providers engaged by paldohub are required to enter into Data Processing Agreements (DPAs) that bind them to process your personal data only on paldohub's documented instructions and in compliance with the Philippine Data Privacy Act of 2012.

12. Updates to This Privacy Policy

paldohub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, paldohub will notify registered players via email or through a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Effective Date" at the top of this Policy indicates when the current version was last updated. We encourage you to review this page periodically to stay informed about how paldohub protects your personal data. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by paldohub, please contact our dedicated Data Protection Officer (DPO). Our DPO is responsible for overseeing paldohub's compliance with the Data Privacy Act of 2012 and is your primary point of contact for all privacy-related matters.

If you are not satisfied with paldohub's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.